About Us

Hastings Distribution, LLC
McSherrystown, PA 17344-0062

Phone:  717-524-5301    Fax:  717-638-8397
Business Hours:  Weekdays 10 am - 2 pm Eastern
info@HastingsDistribution.com

Inspection Period:  Three days from receiving the item. If there is damage, you must notify us immediately.

Shipping Charges:
Merchandise Total                                   Continental US         AK, HI, & PR

Less than  $10 (USPS)                  
$4.99               
$11.00
$10.01 - $199.99 (USPS) $5.99 $11.00
$10.01 - $199.99 (USPS Priority Mail) $9.99 $11.00
$200 or more (Best Way) $25.00 $28.00

Most orders ship the same day or the following business day after placing an order. No orders will be shipped on national holidays. When the office is closed, expect shipping to resume the next business day. Most orders will ship by USPS. Shipping charges may change due to increases from the vendors. Once shipped, your order will usually arrive within two to five business days. If you have provided an email address with your order, you will receive a tracking number and shipper information. Please use the tracking number with the shipper to locate your package. There may be delays due to weather or other unforeseen circumstances.

Security:  We DO NOT store your credit card information. Your credit card information is encrypted when you place an online order. If you place a phone order, the order form is destroyed once the transaction has been completed. 

PayPal Orders:  PayPal requires us to ship to your account's address. Be sure your shipping address matches your PayPal account. Please use a credit card to send a package somewhere other than your account's address. After May 6, 2019, PayPal returns or canceled orders will be processed less the PayPal transaction fee. PayPal now uses its transaction number as an order number on package labels and emails regarding shipping. If you have questions regarding an order, please reference our 5-digit order number. 

Returns:

All returns require authorization from us. Items are eligible for return or exchange within three weeks from the date of purchase if they are unused, in original condition, and packaging. Discontinued items and clearance items are not returnable. 

All returns must be in their original condition and packaging. Barrels must include the proof house paperwork. Returns made without permission, all packaging (including the outer box), and paperwork are subject to a 15% fee. Fired barrels are not returnable except under warranty. 

Shipping costs are NOT refunded. Return shipping costs are the customer's responsibility. Each carrier provides insurance; if your return exceeds that amount, add insurance. If you choose not to add additional insurance, you are responsible for any lost or damaged items. Please send us the name of the shipper and the tracking number.

Return address, if using USPS:

Hastings Distribution LLC
PO Box 62
McSherrystown, PA 17344-0062

If you use UPS or FedEx, you will be given the address to use when you request authorization for the return.

After receiving an item, please allow us three days to process your return. Your issuing bank may take an additional billing cycle to list the credit on your statement.